Terms and Conditions

Last updated March 30, 2023

Please read the following terms and conditions carefully. By using this site and by registering to buy tickets via it you will be deemed to have accepted all relevant terms and conditions.

Welcome to the terms and conditions for TCCHE Ltd and all subsidiaries. TCCHE Ltd acts as seller of Educational resources including seminars, publications and associated products. We therefore enter this agreement with you in our own right.

These terms and conditions are divided into 2 parts: 1. Those relating to Ticket purchases made by you which you have selected via our Website (the “Ticket Purchase Terms”); and 2. Those relating to your use of this Website (the “Website Terms”) are not contained in this document but are located in the website terms of use document.

The expression “terms and conditions” is used to describe the combined provisions of the Ticket Purchase Terms. In these terms and conditions; “we” and “us” means TCCHE Ltd, whose registered office is at Unit 104 of 1 Riverbank Business Park, Dye House Lane, London, UK, E3 2TB. “Event” means the individual event or events advertised on our website for which Tickets are available. “Tickets” or “Bookings” means rights to admission in the form of unique booking reference codes. “Website” means the website on which we make tickets available and from which we promote events, “you” means an individual purchasing tickets using this Website. If there is any conflict between the Ticket Purchase Terms and the Website Terms then the latter shall prevail.

Online Course Purchase Terms

We offer a 14-day refund guarantee on all of our online courses offered through our website. Refund requests need to be submitted via email at [email protected] by the 14th day post purchase to qualify for a refund. We require 5 business days to process refunds.

Event Ticket Purchase Terms

Sale of Tickets

Rights to admission for Events are sold which are delivered electronically via this website.

A request by you to purchase tickets using the booking process on this website is an offer made subject to these ticket purchase terms. The offer is made when you click the “pay” button on the basket page of the website. Acceptance by us of your offer on behalf of the Promoter shall be deemed to be effective when your debit/credit card details have been cleared and we have confirmed your order.

Making your Booking

To buy tickets, you must register and set up an account with us (or log in to an account you have previously set up) unless the guest checkout option is available. Please see our Privacy Policy for further information about how we will use your personal data. You must not use our website or any services available via it if you do not accept this privacy policy and our terms and conditions.

You must be over 16 years old to buy tickets using this website and must also comply with any age restrictions which apply to the venue where the event is being held (as set out below).

When you are logged into this website you may choose the tickets you wish to purchase and add them to your basket. Please check your purchase carefully before you confirm your purchase and check out by clicking on “pay”. At this stage an offer has been made by you to purchase the tickets selected.

Once you have offered to purchase the tickets then, subject to their availability at advertised prices and checking your debit/credit card details, we will accept your offer and confirm your booking by displaying your unique booking reference code and emailing you confirmation along with an electronic ticket or order confirmation.

When we accept your offer to buy a ticket we will charge your debit/credit card with the face value of the ticket plus a booking fee. The face value and booking fee will be clearly itemised in your basket before you confirm your purchase and check out. We forward the face value of the Ticket to the Promoter. Any booking fees are a separate charge we make to you for facilitating the booking.

Until your payment is processed and accepted by us the unique booking reference code will not be valid.

WE DO NOT POST OUT ACTUAL PHYSICAL TICKETS unless otherwise stated. You are advised to check your purchase on receipt of confirmation from us. The email address you provide and your debit/credit card will be what we use as your identification.

Please keep your unique booking reference code in a safe place should you need to reference your payment. You will also find a payment history on our site and you will be able to download a unique ticket with a QR code printed on there that you should bring to the event as you may be refused entry to the event without the ticket or corresponding identification. (See “Gaining admission to the Event”).
Gaining admission to the Event

Your ticket is issued subject to these terms and conditions. We advise that you familiarise yourself with the following terms and conditions before attending the event.

As the person making the booking, you must attend the event yourself, and must accompany all other persons for whom the booking is made unless part or all of the booking is reallocated and you have this confirmed by email. Please note if you are an adult purchasing tickets for children, you must attend with them.

To buy tickets please complete the payment process and enter your payment details through our website. Payments are completed through the WorldPay payment gateway. Please see our Privacy Policy for further information about how we will use your personal data. You must not use our website or any services available via it if you do not accept this privacy policy and our terms and conditions. We commit not to sell or give your data to third parties except those parties directly related to the events.

You must comply with any age restrictions that apply to the venue where the event is being held, to find out more about this please email us through our contact form or the venue directly.

When you are logged into this website you may choose the tickets you wish to purchase and any additional items and then complete your purchase. Please check your purchase carefully before you confirm your purchase and check out by clicking on “pay”. At this stage an offer has been made by you to purchase the tickets selected.

When we accept your offer to buy a ticket we will charge your debit/credit card with the face value and any additional fees levied by PayPal or other merchant services. The face value and any booking fees will be clearly itemised before you confirm your purchase and check out. We are not a VAT registered legal entity, should you require an invoice please contact us through the booking form or online through your order history.
Until your payment is processed and accepted by us your booking will not be valid.

The Reallocation System

For most events, you may reallocate some or all of your tickets to other people. This means that those other people can gain admission to the event without you being with them. To reallocate tickets after purchase you must email us through the contact form with the request to do this no later than 48 hours prior to the event.

Reallocation is usually unrestricted. For certain events reallocation may be restricted, or unavailable.

Venue rules and regulations

Tickets are issued subject to the Rules and Regulations of the venue. Full details are available from the Promoter on request. It is Your responsibility to check age restrictions prior to the event. You and all other ticket holders in your party must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event. The following points apply in general: we accept no responsibility for any personal property taken to an event. At the Promoter’s option there may be no pass-outs or re-admissions of any kind to an event. Ticket holders are advised that official merchandise is usually only available inside the venue.

All details about events advertised by us are provided on our website. You are strongly advised to check online before travelling to an event. We make the best efforts to keep all information as up-to-date as possible but we cannot be held responsible for any errors.

We exclude liability for any tickets or other goods provided by Promoters or other third party suppliers to the fullest extent permitted by law.

In no circumstance shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or purchases made through this website save where such liability cannot be excluded by law.

Nothing in these terms and conditions shall be taken to limit or exclude our liability for death, personal injury or fraud caused by us or our employees or directors’ negligence.

Refunds, cancellations, rescheduling of Events

Purchased Tickets cannot be refunded unless: (a) an Event is cancelled; (b) an Event is moved to another date and you decide not to retain your booking for the rescheduled event; or only the face value of the ticket will be refunded if (a) or (b) occurs. Ticket booking fees are non-refundable. If an event is cancelled, rescheduled, or the details are significantly changed, and we have been informed of the change by any parties connected, we will contact you as soon as possible by email using the details you have supplied at the time of booking. If you do not receive this notification because you have not updated the email address that we hold in your account, we cannot be held liable.

If an event is cancelled, we will refund the face value of your ticket within 20 working days: you don’t need to notify us or claim your refund.

If the event is to be rescheduled (as set out in (b) above), and we have informed you of the change, we will offer you the choice of retaining your booking for the rescheduled or changed event, or obtaining a refund of the face value of the ticket.

Events may have specifc refund policies and will be confirmed in your email confirmation. This text pertains to general terms and conditions should this not be listed in your confirmation email. If you wish to receive a refund you must notify us of your choice as soon as possible, and no later than 48 hours before the event. In the case of events taking place on a Saturday, Sunday or a Bank Holiday Monday refund requests should be made no later than the proceeding Thursday at 12pm.

If you don’t notify us that you wish to obtain a refund, or you do not notify us within the times set out above, you will be deemed to have chosen to retain your booking and you will not be entitled to a refund.

If an Event is moved to another date (as set out in (b) above) and you decide to retain your Booking, you shall not be entitled to any refund of the face value of the Ticket, or the booking fee or to any other compensation whatsoever.

COVID-19

We are all currently living under the threat of COVID-19 and restrictions arising from different waves of this infection. As a result, events we run are subject to considerably more uncertainty. Therefore, we do not now offer refunds for cancelled events arising from circumstances relating to COVID19 or any restrictions placed on such events. We will however, if we cannot hold the event, try to provide the same event online or to reschedule the event to a later date where your ticket will be carried over to. Alternatively we will offer you credit to a future event or online product.

Transfer of Tickets

We are also able to transfer the ticket if you wish to gift or offer the ticket to another person up to 48h prior to the event. We would require a confirmation on your behalf, as well as the new ticket holders name, phone number, and email address.

By using this site to buy Tickets, you agree that:

they are for the personal use of you and your party only.
you will not attempt to transfer them (other than by the permitted use of the reallocation system)
you will not attempt to resell them in any way (including by using the reallocation system).
If you attempt to transfer your ticket, (other than by the permitted use of the reallocation system) it will be invalidated and the holder will be refused entry to the venue.
If you attempt to resell the ticket, it will be invalidated and the holder will be refused entry to the venue.
If we suspect you are attempting to use the reallocation system for resale of tickets, we will invalidate your Bookings.

We reserve the right to cancel ticket bookings, which we reasonably suspect to have been made fraudulently.

Request for Credit Tickets

If you are unable to attend an event but wish to obtain a credit for your ticket, please initiate this procedure by contacting us.

Your request for a credit must be made at least 48 hours before the event. To streamline this process and ensure efficient communication, send an email to our dedicated service at: [email protected]. Our team is here to assist you and answer any questions or concerns you may have regarding this request.

Age restrictions, concessionary rates, right to admission

Please read all the information that applies to the event/ticket you are booking, and bring a proof of age if appropriate.

Some tickets are offered at concessionary rates to eligible persons, for example, students, under-18s. If you buy concessionary Tickets, you must take the necessary proof that each ticket holder is eligible for that concession to the event. If you cannot prove eligibility for each person holding a concessionary ticket, you may be asked to pay the difference on the door or refused entry completely. If you are refused entry, we cannot refund you.

The right to admission to an Event is reserved by the TCCHE Ltd and event venue, who may take health and safety, environmental and security concerns into account, and may carry out security searches. We are unable to offer you a refund if you are refused entry to or ejected from a venue on account of being declining to be searched, abusive, threatening, drunken, or other antisocial behavior (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
Laser pens, mobile phones, animals and ticket holder’s own food may also be prohibited from the venue. Animals should not be brought to the event without confirmation in writing from the venue and us. It is your responsibility to seek this confirmation.

Availability of Tickets

Some events and ticket types have restricted availability or allow a maximum number of tickets per purchaser. These restrictions are indicated in the event information or during Booking. If you order tickets in breach of these restrictions or in excess of the maximum allowed we reserve the right to cancel your order.

Tickets for events may be available through other outlets and box offices. The number of tickets available on this website only reflects our remaining allocation.